Cozey Reviews

I ordered a small loveseat and an ottoman from Cozey because I read the reviews on how comfortable their products are and how fast their shipping is. As of now, I can't confirm about the comfort of the products because I still haven't received my order. There are 4 boxes total for my order. They were shipped with Purolator on Oct 11. The estimated delivery date was Oct. 14 because it was shipped from BC to AB. Anyway, now a few days after the estimated delivery date, they managed to deliver 2 out of 4 boxes which are the ottoman and a seat. I'm still missing the other seat and two arms. I can't do anything with the 2 boxes right now as some crucial parts are still missing. I'm stuck with 2 big boxes in my small condo, taking up so much space. The 3rd box (which they don't know which part of the couch it's going to be) says it's expected to be delivered tomorrow and the 4th box is nowhere to be found. It's not even in the Purolator system yet. It's ridiculous! You would think if you sell a set of couch in multiple boxes, they would have enough common sense to make sure to ship them together or to strictly instruct the courier not to separate the boxes under any circumstances so that they can be delivered at the same time. I called customer services twice which the reps were very helpful, they offered to re-ship the missing piece asap but it still doesn't change the fact that their shipping sucks! And even if they re-ship the missing piece asap, that will still add another couple of days (if not another week) onto the time I've been waiting for this order. I'm beyond frustrated. Cozey needs to improve their shipping process big time. I'm not sure when I will get all the pieces so that I can finally put them together. From this horrible experience, I don't think I will ever order anything from Cozey again or recommend them to anybody!

This company has not made any effort to contact me regarding delays and has not given any updates to when I can expect to receive the $2000 couch configuration I ordered over a month ago. They make no customer service efforts to be proactive at all and leave the customer in the dark about when the item you paid hard-earned money for will arrive. If you have a family I highly recommend avoiding this business